Responsibilities:

• Abilities to provide level 1 support to end-users in troubleshooting and resolving of desktop PC, Servers, Network problems.
• Abilities to provide system administration and maintenance support for Windows 2003/2008 servers, ideal if can support Exchange 2003 servers as well.
• Take ownership of all the calls coming to service desk until case is closed.
• Provide education and training of software to end-users.
• Provide weekly report to supervisor / manager.
• Regular housekeeping of all in house systems and operating procedures.
• Review systems regularly to improve and streamline work processes.
• Perform overtime as and when it requires and having 24 x 7 Stand-by.
• Any other tasks as and when assigned by the reporting Supervisor/ Manager.

Requirements:

• Minimum GCE “O” Levels or equivalent, preferably Diploma in IT / relevant field or higher.
• Knowledge on basic LAN/WAN Networking Infrastructure is a MUST.
• Knowledge on Microsoft Office, Lotus Notes, Windows XP/Vista and etc is a MUST.
• Knowledge on Lotus Notes Client/ Lotus Domino Server Administration is a PLUS.
• Preferably with knowledge of Microsoft Windows Server, Active Directory, Exchange, SQL.
• Abilities to troubleshoot and resolve all technical problems with minimum supervision.
• Able to provide Helpdesk level support over phone / email / onsite.
• Experienced in installation, setup, configuration, migration, upgrading and maintenance of server, desktop PC, OS, software and related peripherals.
• Have good communication skills, be meticulous and organized in your work, and be able to work well with tight deadlines.
• Fluent in spoken or written English and Chinese. (in order to liaise to Chinese speaking associates)
• Fresh graduates / school leavers with good attitude are welcome to apply.
• Singaporeans or PR holders may apply only.
• Working hours are from Monday to Friday, from 9am to 6pm daily.